Support
Contact us
Write to hello@kinolap.app. We reply within 3 working days. Tell us your phone model, your iOS version and what you see on screen.
The iPhone beta
How do I join the beta?
Use the beta button on kinolap.app, or write to hello@kinolap.app with the email address of your Apple Account and your iPhone model. When the invite arrives, install the free TestFlight app from the App Store, open the invite on your iPhone, tap Accept, then Install.
How do I send feedback?
In KinoLap, take a screenshot, tap its preview and choose Share Beta Feedback. You can also write to hello@kinolap.app.
Do purchases in the beta cost anything?
No. In the TestFlight beta, purchases are test purchases and you are not charged.
Importing files
Which files can I import?
GPX, FIT and TCX files, up to 50 MB, from Garmin, COROS, Suunto, Polar, Wahoo, the Strava website and other watch or training apps. A file needs recorded track points. Files without GPS make a video without a map. Planned routes can’t become a video.
How do I open a file?
Export the activity from your watch app and save it to the Files app on your iPhone. In KinoLap open Profile, then Imported files, tap Choose files and pick it. The activity then appears in the Activities tab.
How do I delete an import?
Delete the activity in Profile, Imported files. KinoLap deletes its copy. The original file stays where you saved it. The file never reaches our servers.
Strava
How do I connect Strava?
Open KinoLap, go to Profile, then Sources, and tap Connect with Strava. Sign in on Strava and approve access. Your activities then appear in the Activities tab.
How do I disconnect Strava, and what is kept?
Go to Profile, Sources, Strava, and choose Disconnect. KinoLap tells Strava to end access and deletes every Strava copy from your phone.
Strava activity data stays on your phone only. It is removed after 48 hours, or at once when you disconnect. Our server stores no Strava data, no tokens and no Strava ids.
You can also remove KinoLap in Strava under Settings, My Apps. The next time KinoLap opens, it clears its Strava data.
Connecting or loading fails
- "Strava is full for now": during the early period only a small number of athletes can connect. Try again later or write to us.
- A wait of up to 15 minutes: Strava limits how often an app can ask for data. Wait, then try again.
- An activity has no video: activities without GPS cannot make a route video. Turn on "Show activities without GPS" in the Activities filter to see them.
Apple Health
What does KinoLap do with Apple Health?
It only reads your workouts and their routes. It never writes to Apple Health. You can change access any time in the iPhone Settings app under Apps, Health, Data Access & Devices, KinoLap. You can also open the Health app, tap your profile picture, then Apps, and choose KinoLap.
KinoLap Pro
What does Pro include?
Every template except Basic and Arcade, the Speed, Impact, Style and Crystal photo effects, 1440p and 4K export, and videos without the KinoLap watermark. Connecting Strava, Apple Health or a file is always free. The app shows the price before you subscribe.
How do I restore my purchase?
Open the Pro screen in the app and tap Restore purchases. Use the same Apple Account that bought the subscription. If nothing is found, write to us with the email address on your Apple receipt.
How do I manage or cancel the subscription?
Apple handles billing. On your iPhone open Settings, tap your name, then Subscriptions, and choose KinoLap Pro. You can change or cancel it there. Cancel at least 24 hours before the period ends to avoid the next charge. Deleting your KinoLap account does not cancel the subscription.
Exporting videos
My export stops or fails
KinoLap makes the video on your phone, so keep the app open and the screen on until the export finishes. Switching to another app can pause it. Free some storage if the phone is nearly full, and try a lower resolution or a shorter video. If it still fails, write to us.
Delete your account and data
Go to kinolap.app/account/delete and follow the steps. Deleting the account does not disconnect Strava on your phone, so disconnect it in Profile, Sources first. The Privacy Policy says what we keep and for how long.
More
A Vietnamese version of this page is at kinolap.app/vi/support.